Miscellaneous: Customer Service

I got Hubsey a fancy Chicago picture for Christmas.  We've chosen a spot to hang it, and now it's time for a frame.  It's a weird size, so I ordered a custom mat from Michael's to make it fit an off-the-shelf frame (which is way cheaper than the alternative).  I ordered it nine days ago, so just I called the store to check the status.

WOMAN: Hello, custom framing, can I help you?

ME: Yes, I ordered something from you last week and I was wondering if it was in yet.

WOMAN: So... a custom order?

ME: Yes.

WOMAN: Uh...

ME: A custom mat.  For a picture.

WOMAN: Oh.  *type-ity type type*  What's your order number?

ME: The receipt isn't with me, can I give you my last name instead?

WOMAN: Uh... Do you know when you bought it?

ME: It was last Tuesday.

WOMAN: So... is that the fourth?

ME: Yes.

WOMAN: Uh... *type-ity*

ME: Would it be easier to search by name?

WOMAN: Yeah...

ME: R-o-n-c-h-e-t-t-i.

WOMAN: ...

ME: ...

WOMAN: ...

ME: ...

WOMAN: *type-ity type*  It's not in yet.

Gaaaaah!  Good thing I didn't just stop there on the way home.